Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at meerosofficial@gmail.com or call us at 0312 4638078.

Once your return request is approved, we will provide you with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any return-related questions, you can contact us at:

Email: meerosofficial@gmail.com
Phone: 0312 4638078
Location: Lahore, Pakistan

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Our team will review the issue and assist you accordingly.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods such as food, flowers, or plants

• Custom or personalized products

• Personal care or beauty products

• Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions regarding the return eligibility of a specific product.

Unfortunately, sale items and gift cards are non-returnable.

Exchanges

The fastest way to exchange an item is to request a return for the item you currently have. Once the return is accepted, you can place a separate order for the new item you want.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days, subject to applicable consumer protection laws.

The item must be returned in the same condition in which it was received — unworn or unused, with tags, in its original packaging, and with proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and reflect the refund.

If more than 15 business days have passed since your refund was approved, please contact us:

Email: meerosofficial@gmail.com
Phone: 0312 4638078